Rihla Terms of Service — Drivers

Effective Date: August 1, 2026 Last Updated: September 5, 2026

These Terms of Service (“Terms”) govern access to and use of the Rihla mobile application and related services (the “App” or “Service”) as a driver, operated by the Publisher. The App connects independent Drivers with Riders and is operated in accordance with Islamic principles. By registering as a Driver or otherwise using the App (“Driver” or “you”), you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Definitions

• “App” — the Rihla application, website, and related services.
• “Publisher” — the individual who owns and operates the App.
• “Rider” or “User” — an individual registered on the App to book Rides.
• “Ride” — a single trip from a selected pickup point to a selected drop-off point, booked through the App.

2. Eligibility and Your Account

You must hold a valid driver’s license and meet any other documentation, permit, or vehicle requirements the Publisher sets. You agree to provide accurate registration information, keep it current, and maintain the confidentiality of your account credentials. You are responsible for all activity under your account.

3. Independent Contractor Status

You are an independent contractor, not the Publisher’s employee, agent, or partner. Nothing in these Terms creates an employment relationship between you and the Publisher.

4. Code of Conduct

The following apply while a Ride is in progress:

4.1 Respectful Conduct

You will treat Riders respectfully and will not engage in harassment, threats, or abusive behavior toward any person using the Service.

4.2 No Music

You may not play music inside the vehicle during a Ride.

4.3 No Smoking

Smoking is prohibited inside the vehicle during any Ride.

4.4 No Conversations or Off-App Contact with Riders

You will not initiate or engage in personal conversation with Riders beyond what is reasonably necessary to complete the Ride (e.g., confirming the route or destination), and will not contact, attempt to contact, arrange to meet, or otherwise interact with any Rider outside the App for any purpose unrelated to a Ride booked through the Service.

4.5 Islamic Compliance

You agree to conduct yourself in accordance with Islamic Sharia principles while using the Service. The Publisher reserves the right, in its sole discretion, to suspend or permanently remove a Driver from the Service for violation of this Section 4.

5. Route, Pickup, and Drop-off

1. You will begin each Ride from the pickup point selected in the App. If the Publisher relocates that point for operational reasons, the relocated point — as communicated through the App — replaces the original selection and is the only pickup point applicable to that Ride.
2. You will drop off all Riders only at the drop-off point selected in the App.

6. Cancellations

Cancelling a Ride after you have been assigned to it may result in a penalty. Repeated cancellations may result in additional penalties, temporary suspension, and, ultimately, permanent removal from the Service.

7. Compensation

1. You will be compensated for completed Rides according to the rates, fees, and payment schedule displayed in the App, which the Publisher may update from time to time.
2. Where a fine, fee, or penalty under these Terms is not fully collected from your compensation, your account may carry a negative balance, as reflected in the App. The Publisher will not require repayment of a negative balance in a single lump sum. Instead, it will be recovered gradually by deducting a portion of the outstanding amount from your compensation for each of your subsequent Rides, continuing until the balance is settled in full.

8. Intellectual Property

1. The App — including its software, design, features, trademarks, trade names, and the Rihla logo — is the Publisher’s sole property and is protected by copyright, trademark, and other applicable intellectual property laws.
2. Subject to your compliance with these Terms, the Publisher grants you a limited, non-exclusive, non-transferable, revocable license to use the App for its intended purpose only. No other rights are granted, by implication or otherwise.
3. You will not copy, modify, distribute, sell, lease, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the App, nor tamper with or interfere with its functionality, security, or normal operation.

9. Suspension and Termination

The Publisher may suspend or terminate your account, with or without notice, for violation of these Terms — including the Code of Conduct, Route and Drop-off, Cancellations, or Intellectual Property provisions — or for any conduct the Publisher determines, in its discretion, to be harmful to the Service or its users.

10. Disclaimer of Warranties

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, to the fullest extent permitted by law.

11. Limitation of Liability

To the maximum extent permitted by law, the Publisher will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Service.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of Jordan, without regard to conflict-of-law principles. Disputes arising from these Terms will be resolved in the competent courts of Irbid, Jordan.

13. Changes to These Terms

The Publisher may amend these Terms at any time. Material changes will be notified through the App. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

14. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

Contact the Publisher

If You have any questions about these Terms of Service, You can contact the Publisher:

• By email: support@arkanlabs.dev